FAQ

Do I need an appointment to get a repair estimate?
It is best to call ahead of time 718-979-7500, however, we understand accidents are not planned, we accept walk-ins 2041 Hylan Blvd

My car has been in an accident. Can I still drive it?
Never drive a car that could put you or the lifetime of the car in danger, it will lead to greater problems in the future. Contact Nu Castleton Collision, our experts can assess the damages to your vehicle. We can file claims for our customers to make the process even easier.

How do I get my car to Nu Castleton Collision and how will I get home?
We offer towing assistance as well as help with all rental needs you may have. Just give us a call 718-979-7500

How do I get an estimate?
Some insurance companies want you to visit their drive-in claim centers before bringing your car to the collision repair center. IT IS YOUR CHOICE whether or not you take your vehicle to a center suggested by the insurance or a center preferred by you. Nu Castleton Collision is proudly a Direct Facilitator with State Farm Insurance.

What do I need for a collision repair estimate?
You will need the damaged vehicle, vehicle registration and insurance information.

What if my insurance company wants me to go to another shop?
Your insurance company CANNOT force you to select a particular shop.

Do you offer a warranty for your work?
All work is guaranteed for the lifetime you own the vehicle provided you don’t have another accident.